Privacy Policy

1. Who is the controller of the personal data collected through this website?

Polyclinic LOHUIS FILIPOVIĆ MEDICAL GROUP d.o.o., Zagreb, Trg John Fitzgeralda Kennedyja 6b, OIB: 5276921158 (“Polyclinic“)

2. How does the Center collect personal data through this website?

The website collects personal information of visitors through a contact form, newsletter and the use of internet cookies. This Privacy Policy and Cookie Policy applies solely to personal information collected on the Website and does not apply to information collected through any other source, including, without limitation, Facebook, Instagram, Linkedin, YouTube, and other third-party and social media websites.

Personal data is any data relating to an identified or identifiable individual. Accordingly, this Privacy Policy applies to visitors to the website – natural persons, while it applies to visitors to the website – business entities only to the extent that the data relate to natural persons (e.g. name and surname and contact details of the contact person in the business entity).

If you do not agree with any of the conditions in this Privacy Policy and Cookie Policy, please do not use the website or provide any personal information to the Polyclinic.

3. Sending newsletters

From time to time, the clinic sends a newsletter to its users. The legal basis for sending the newsletter is explicit consent.

Users can withdraw their consent at any time or unsubscribe from the list of newsletter recipients. Unsubscribing from the list of newsletter recipients does not affect the legality of the Center’s actions during the period before the consent was withdrawn.

4. Personal data collected through the contact form

Personal data that you send to the Polyclinic via the contact form will be visible and available only to authorized persons of the Polyclinic and will be processed in accordance with the purpose for which you sent the inquiry or message via the contact form. Your contact information that you send to the Polyclinic via the contact form will be processed for the purpose of responding to your inquiry.

Inquiries that you send to the Center via the contact form, as well as responses to these inquiries, will be stored for a period of no longer than 12 months.

5. What is a cookie?

A cookie is information that is stored on your computer by the website you visit. Cookies are not aimed at spying on you as a visitor and are not malicious code or viruses. Also, cookies are not associated with spam or spam. Some types of cookies are intended for advertising and advertising, and some are not. Information such as your name and other personally identifiable information will not be stored. The website cannot access your personal information and files on your computer.

6. What cookies does this website use?

• Functional cookies – The Clinic uses these cookies to make the website functional, that is, so that you can browse it normally and use all its features. For example, these cookies enable visitors to move around the website or are necessary for visitors to send an inquiry in a functional way via the contact form. Also, these are so-called “session cookies”, which means that they are stored on the visitor’s computer only during the visit to this website, after which they are deleted.

You cannot manage functional cookies by adjusting your browser settings. The use of functional cookies is a necessary prerequisite for the use of our website and therefore no consent is collected in relation to them.

• Analytical/statistical cookies – The Polyclinic collects information about your IP address, the time of visiting the website and the time spent on it, data on the content that visitors access on the website, as well as information about the model of the device from which they access. At the same time, the Center does not collect personal information that can be used to directly identify visitors, such as username, email address, etc. The goal of using these tools is for the Center, without revealing the identity of the visitor, to determine the statistics of visits to the website in order to understand which content visitors like the most and in order for the Center, to the greatest extent possible, to make this website informative and tailored to the needs of visitors.

The visitor can manage analytical/statistical cookies in the browser settings for cookies [click here]. These cookies will be activated after the visitor gives their explicit consent to activation. The visitor can withdraw the given consent at any time.

• Marketing cookies – The Polyclinic uses marketing cookies for the purpose of collecting data on how the visitor generally behaves on the Internet. With the help of marketing cookies, the Center collects data on the habits and interests of visitors and thus shows visitors ads that it considers relevant. If a visitor disables this type of cookie, ads will still be displayed, but they will not be tailored to the visitor’s habits, i.e. they will be less relevant.

The visitor can manage marketing cookies in the browser settings for cookies [click here]. These cookies will be activated after the visitor gives their explicit consent to activation. The visitor can withdraw the given consent at any time.

7. Links to other sites

The Site may contain links to other websites that are not owned, operated or maintained by the Polyclinic. In this case, visitors are advised to pay attention and read the terms and conditions and privacy policy of each website they visit.

Unless expressly stated otherwise, the Polyclinic does not control and is not affiliated with the privacy policies and/or cookie policies of other websites, despite the fact that the Polyclinic has placed links to these websites on its website.

Visitors are advised to independently assess the authenticity of any website that appears or claims to be one of the websites of the Polyclinic or that it is in any way related to the Polyclinic.

8. Rights of Website Visitors; The Exercise of Rights

Website visitors have the right to access, delete, rectify and restrict the processing of personal data, as well as to object to the processing of personal data. For personal data collected on the basis of consent, visitors can withdraw their consent at any time.

Information on the collection of personal data, complaints, as well as requests for exercising rights regarding the protection of personal data can be obtained by visitors by sending an inquiry or request via the contact form on the website or to the email info@lf-mg.com.

In the event that visitors to the website wish to file a complaint, in addition to the Polyclinic directly in the manner defined in the previous paragraph of this article, the complaint can also be sent to the supervisory authority in the Republic of Croatia – the Personal Data Protection Agency via email azop@azop.hr, or to the supervisory authority established in the country in which the visitor has permanent residence.

9. Other provisions

The Polyclinic reserves the right to change and amend this Privacy Policy and Cookie Policy.

Any amendments to the Privacy Policy and Cookie Policy will be drafted and published in the same manner as this Privacy Policy and Cookie Policy. Visitors will be notified of the changes the next time they visit the website or by e-mail.

Last updated on 05.01.2024